Technical Issues

• Diagnosing general technical issues
• I have a browser which seems to have problems when using this site (e.g. BT Yahoo browser, AOL), how do I fix this?
• What are cookies and how do I enable them correctly?
• How can I get your site to work with my firewall running?

Searching

• Why can't I find a record I know exists?
• Why can't I get Birth, Marriage or Death certificates (1837-2005) from your site?
• How can I find out what records are available on your site?
• Why can’t I locate my Scottish/Irish Ancestors?
• How do I save a record obtained from a search result?
• How do I inform you of a transcription error?
• How can I search the Tithes records without a Landowner name?
• Why am I unable to locate my Ancestors on Census records?

Account

• How do I check my subscription details?
• Will I be notified when my Subscription is due to be renewed?
• Can I upgrade my Subscription to view more records?
• My payment details have changed how do I update them?
• How do I cancel my subscription?
• How do I unsubscribe from E-mail newsletters?
• How do I access the Discover Your Ancestors periodical?
• How do I delete my account with TheGenealogist?
• What Information does your site collect and store about me?

Logging in

• I can't log in with my email and password
• Keep me signed in
• I need to change my login email address
• I get an empty blank white screen when I try to log in.
• I’ve forgotten my password

Subscribing

• I do not have a credit card: is there any way I can purchase a subscription?
• What subscriptions are available?
• How do I purchase a subscription as a gift for someone?