Technical Issues

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• Diagnosing general technical issues
• I have a browser which seems to have problems when using this site (e.g. BT Yahoo browser, AOL), how do I fix this?
• How can I get your site to work with my firewall running?

Searching

• Why can't I find a record I know exists?
• Why can't I get Birth, Marriage or Death certificates (1837-2005) from your site?
• How can I find out what records are available on your site?
• Why can’t I locate my Scottish/Irish Ancestors?
• How do I save a record obtained from a search result?
• How do I inform you of a transcription error?
• How can I search the Tithes records without a Landowner name?
• Why am I unable to locate my Ancestors on Census records?

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• How do I access the Discover Your Ancestors periodical?
• How do I delete my account with TheGenealogist?
• What Information does your site collect and store about me?

Logging in

• I can't log in with my email and password
• Keep me signed in
• I need to change my login email address
• I get an empty blank white screen when I try to log in.
• I’ve forgotten my password

Subscribing

• I do not have a credit card: is there any way I can purchase a subscription?
• What subscriptions are available?
• How do I purchase a subscription as a gift for someone?

The Genealogist DNA

• General Information