Find written records of your ancestors
Historic maps with geo-referenced datasets
A vast collection of historic images
News & Articles
Family History Shop
Help & More
Keep me signed in
Sign Up Here
Browse by Topic
Diagnosing general technical issues
I have a browser which seems to have problems when using this site (e.g. BT Yahoo browser, AOL), how do I fix this?
What are cookies and how do I enable them correctly?
How can I get your site to work with my firewall running?
Why can't I find a record I know exists?
Why can't I get Birth, Marriage or Death certificates (1837-2005) from your site?
How can I find out what records are available on your site?
Why can’t I locate my Scottish/Irish Ancestors?
How do I save a record obtained from a search result?
How do I inform you of a transcription error?
How can I search the Tithes records without a Landowner name?
Why am I unable to locate my Ancestors on Census records?
How do I check my subscription details?
Will I be notified when my Subscription is due to be renewed?
Can I upgrade my Subscription to view more records?
My payment details have changed how do I update them?
How do I cancel my subscription?
How do I unsubscribe from E-mail newsletters?
How do I access the Discover Your Ancestors periodical?
How do I delete my account with TheGenealogist?
What Information does your site collect and store about me?
I can't log in with my email and password
Keep me signed in
I need to change my login email address
I get an empty blank white screen when I try to log in.
I’ve forgotten my password
I do not have a credit card: is there any way I can purchase a subscription?
What subscriptions are available?
How do I purchase a subscription as a gift for someone?
The Genealogist DNA