Technical Issues

• How do I download Adobe Acrobat Reader?
• Internet Explorer 11 prints "404 page not found"
• I am having issues with Windows 8 and Internet Explorer
• Installing Google Chrome
• Diagnosing general technical issues
• Issues with Safari 5.1 on OSX and Adobe Reader
• I have a browser which seems to have problems when using TheGenealogist.co.uk (e.g. BT Yahoo browser, AOL), how do I fix this?
• What are cookies and how do I enable them correctly?
• How can I get your site to work with my firewall running?
• Internet Explorer 8
• Internet Explorer 6 and 7
• Remember my login details
• Enable Javascript

Viewing images

• Firefox: PDF Viewer
• Android and PDF Images
• Safari: Stuck on white loading window with blue bar
• When I try to view an image an error appears saying 'Read less image data than expected'
• When I try to view an image an error appears saying 'To help protect your security, Internet Explorer blocked this site from downloading files to your computer'
• Chrome: PDF Viewer
• Chrome: Blank white popup window

Subscribing

• I do not have a credit card: is there any way I can purchase a subscription?
• Information About Credits

Logging in

• I can't log in with my email and password
• I’ve forgotten my password
• I need to change my login email address
• I get an empty blank white screen when I try to log in.
• Keep me signed in

Searching

• I'm unable to find my entry within the BMD records - I can find the right page in the right period, but my entry just isn't there.
• Why can't I find a record I know exists?
• Why can't I get Birth, Marriage or Death certificates (1837-2005) from your site?
• How can I find out what records are available on your site?
• What information does your site collect and hold about me?