Purchases are covered by our normal Terms and Conditions detailed here.
Plus the following DNA testing specific Terms and Conditions which take precedence:
A refund for a cancellation can be provided after your kit has shipped, and up to the point your test kit enters the Family Tree DNA lab with your provided sample.
Please return the unused kit in the original mailing envelope. You will be refunded your purchasing fee, less £30 or 30% whichever is higher.
Unfortunately due to the high costs in DNA processing we cannot refund you once the kit has been received by the lab.
In order to process your DNA, the sample and your details will be sent to our testing partner FTDNA, based in Houston, Texas, USA.